Info Lowongan Kerja Terbaru 2008

“Resume”
Application For Hotel Management Position
For International Consideration

Name: Mo Mario A.
Home Address: Toronto – Etobicoke – Ontario – Canada
Email Address: zagross_mo@yahoo.com
Contact Number: 010-3145-4073

Objective: Searching for Exec. Housekeeping, Housekeeping Manager & or Director of Laundry positions, to pursue a successful career, one that would bring out the best in me and enhance my attributes as a professional and also an individual to benefit my organization and myself. So if you are seeking a talented individual who stays abreast of his field, who understands hospitality business, who earns 100% staff support, and who is as career-committed as it takes to achieve total success, then please consider what I have to offer. I would be happy to have a preliminary discussion with you or members of your team to see if we can establish a mutual interest.
Personal Profile:
Nationality/Passport: Canada-Born in Montreal
Marital Status: Single
Preferred Locations: Middle East, Africa, Asia.
Salary Expectations: Negotiable
Other Languages: Basic: Italian, French, Korean, Arabic
Notice Period: 4 weeks Notice Required

Professional Qualifications:
BA Degree in Bachelor of Arts U.S.A
BS Degree in Science U.S.A

Management Trainee:
Hotel Introduction to Management Certificate U.S.A
Hotel Supervisory Development Certificate U.S.A
TESOL Tutoring Certificate CANADA
Accounting Certificates 1-2-3 ENGLAND
Various seminars on Management & Quality
Control on International Tourism & Hospitality U.S.A
Certificate in Hotel Management from National
Council for Hotel Management. U.S.A

Strength:
Highly achievement oriented with a proactive attitude. Sincere, hardworking and positive thinker with high levels of tolerance. Strong skills in the arena of operation, delivery and customer service. Strong leadership skills with an ability to build, develop and lead result oriented teams. Excellent communication, presentation and interpersonal skills. ../..

Work Experience:
Dec. 2007~Present Consultant/Trainer Daejon C.H Hotel (New) South Korea
The Role: Assisted the Managers in the day to day running of the Housekeeping Department & Recreation & Health Club with a focus on developing the team and service standards through the development phase & training delivery team to ensure that the assignments are delivered on time and within budget as well as liaising and engaging with the other Department Managers.
 Participated in the recruitment, including interviewing potential candidates, selection, induction and appointment of all staff.
 To provided guidance and advice on the application of Employment Law and Personnel Procedures.
 Provided HR input to director and senior management meetings and recommend other HR proposals to benefit the business.
 Provided meaningful statistics to senior managers in relation to staff turnover, age profiles, salary drift, absenteeism rates etc. and issued recommendations from these.
 Maintained standards related to guest rooms, public areas and laundry.
 Scheduled routine inspections of all Housekeeping areas with Housekeeping supervisors.

Dec. 2005~Dec. 2007 Training Manager (Pre-Opening) H.C Hotels Tehran
Responsible for ensuring all employees are trained to provide excellent and consistent service and product and to maintain complete adherence to all hotels service standards. Presented and conducted Orientation session for all new employees. Developed and conducted or coordinated training sessions to promote staff development. Monitored and maintained New Hire Training Program. Managed Team Member recognition programs. Supervised and managed 3 new hotels pre-opening & trained new staff in Housekeeping, laundry, Recreation and Health Club departments as well.

Jan. 2004~Dec. 2005 Director of Housekeeping H.C. Hotels Tehran Reporting to Room Division manager & key of my responsibilities of the role included: Managed the housekeeping and laundry services of the hotel. Planed, organized, motivated and controlled the housekeeping functions necessary to provide guests with top-quality, clean accommodations. Trained and motivated Housekeeping and Laundry personnel. Scheduled personnel to provide timely service in the hotel. Conducted monthly inventories. Inspected property daily - compiled reports on status of rooms. Conducted employee performance evaluations. Performed guest room housekeeping duties, laundry functions, and cleans public areas as needed: …./…

• Maintained standards related to guest rooms, public areas and laundry.
• Scheduled routine inspections of all Housekeeping areas with Housekeeping supervisors.
• Inspected guest and public areas on a regular basis to ensure that the furnishings, facilities, and equipment are clean and in good repair and making recommendations for the upkeep of the same.
• Managed spring cleaning schedules.
• Communicated clearly with all relevant internal departments on issues of guest needs and maintenance.
• Supervised outside contractors to ensure contractual compliance.
• Implemented and controlled Housekeeping procedures that provide for the health and safety of personnel and guests, such as lost and found service, key control, security and emergency procedures and environmental procedures.
• Planed for future staffing needs, involvement in the recruitment process, orientation and training of new members of the team.
• Maintained effective team roistering and leave schedules.
• Prepared and managed of the department budget, including expense forecasting in line with hotel occupancy and forecasts.
• Implemented and maintained strict health and safety policies and procedures.
• Maintained stock of guest amenities, ensuring cost effective purchasing whilst maintaining brand standard.

Mar. 2002~Dec. 2003 Housekeeping Manager Hotel Indonesia Jakarta
Reported to Director of Services (Total staff of 236 + 7 Supervisors + 2 Managers).
Responsible for Housekeeping & laundry operations, supervised, instructed, delegated and followed-up on all Housekeeping operations on a daily basis. Provided consistent and effective training and feedback for all line staff to meet the standards of the Housekeeping Department and hotel. Inspected, on a daily basis, all guest rooms, public areas, and offices, as needed and/or instructed, to ensure all Hotel Department standards for cleanliness are being met on a consistent basis.

Feb. 2000~Feb. 2002 Laundry Coordinator, Admiral Hotel Jakarta Responsibilities:
Developed the operating plan for Linen services. Supervised the daily linen collection and distribution in cooperation with the other departments. Participated in the development of Linen & Laundry contractors’ tenders. Supervised the Linen storage area in the Logistics Warehouse. Established a sufficient reporting system. Coordinated with F & B on additional linen requests. Coordinated with Housekeeping to plan and develop the operation of Linen change in the accommodation buildings. Coordinated with all other Housing Department for the overall planning of the house accommodation requirements. ../..

Mar. 1999~Mar. 2000 Housekeeping Manager, H.B.O.I Jakarta
(Assigned by CHA Facility Management).
Total 1800 Rooms /offices, public areas, food courts, staff of 128). Assisted the Director of Property in maintaining cleanliness of all offices, facilities and public areas and preserving a property’s physical and fiscal performance during its operational life. Assist in interviewing, selecting, training, scheduling and counseling staff. Ensured proper key controls are in effect. Ensured that room inspections are conducted as required. Monitored Lost and Found and general clean programs. Ensured all reports are prepared accurately and distributed as required. Maintained adequate inventories of linen, guest, uniform and cleaning supplies. Ensured public areas, guestrooms, storage and office areas are all cleaned to standards.

Dec.1992~Feb. 1999 Assistant Housekeeping Manager Hotel Jakarta
Ensured the highest level of guest satisfaction by monitoring cleanliness of guestrooms and public areas and friendliness of housekeeping staff. Managed the housekeeping department and related sanitation functions. Ensured the Housekeeping staff is delivering the highest standards of service and hospitality. Other duties as assigned 7 as follows:
-Monitored Housekeeping personnel to ensure all guests and internal customers receive prompt and courteous service
-Inspected guest and public areas on a regular basis to ensure that the furnishings, facilities, and equipment are clean and in good repair
-Managed spring cleaning schedules
-Made recommendations to the General Manager or designate regarding the upkeep of furnishings, facilities, and equipment, ensuring they are clean and in good repair
-Communicated clearly with all relevant internal departments on issues of guest needs and maintenance
-Established and maintains effective human relations and works with human resources to ensure that team members performance is effectively managed
-Conducted regular department meetings
-Identified and ensures highest possible standard of cleanliness, maintenance, guest room supplies and amenities at a realistic cost
-Implemented and controls Housekeeping procedures that provide for the health and safety of personnel and guests, such as lost and found service, key control, security and emergency procedures and environmental procedures
-Did planning for future staffing needs, involvement in the recruitment process, orientation and training of new members of the team
-Maintained effective team restring and leave schedules
-Prepared and managing of the departments budget, including expense forecasting in line with hotel occupancy and forecasts
-Implemented and maintaining strict health and safety policies and procedures.
-Maintained stock of guest amenities, ensuring cost effective purchasing whilst maintaining standards.

Sept. 1990~1992 Director of Laundry, Montreal General Hospital Canada
(Assigned by Marriott Facility Management, staff of 75) . As a member of Housekeeping Laundry Management team and Task Force Manager, assigned by Marriott, forecasted operation on the linen room, valet department, and laundry services and supervised approx. 75 people. As a Linen Room Manager was responsible for the inventory controls, and upkeep of all employees’ uniforms, table linen, and room linen. Supervised the sorting of all laundry and its shipment and return from our outside laundry company. Valet services, including the dry cleaning, pressing, and tracking and delivery of all employees clothing. Closely coordinated with Housekeeping & Eng., maintained the right linen and laundry pars, supervised the laundry equipment preventive maintenance program is maintained.

Apr. 1987~1990 Housekeeping Manager, Marriott Hotel Toronto-Canada
Assisted and coordinated the Housekeeping operation, insured efficient operation and the highest quality of cleanliness throughout the hotel. Ensured that all housekeeping personnel perform their assignments in accordance with established standards. Assisted with inventory, purchasing, disbursements and cost controls. Assured staffing and payroll controls conform to the established productivity standards. Trained all housekeeping personnel to perform their assignments in accordance with established standards. Assisted with inventory, purchasing, disbursements and cost controls.

May 1985~1987 Assistant Housekeeping Manager, Marriott Hotel Toronto
(450 guest rooms- Housekeeping, laundry) Responsible for assisting the Executive Housekeeper in the overall management of all facets of the Housekeeping Department ensuring high levels of Guest service and satisfaction. Included rooms, public areas, work areas as well as coordinating all activities to ensure efficient operation of department, staffing, training, scheduling of employees. Assisted the Director of Housekeeping in the daily operations of the department. Maintained departmental standards of cleanliness and safety. Consistently maintained selection, staffing, training, supervision, grooming and conducted standards. Administered housekeeping inventories and controls. Created and maintained relationships with key suppliers and team players.

Mar. 1983~1985 Laundry Manager Marriott Hotel Toronto-Canada
(450 guest rooms - total staff 20) Responsible for the training and supervision of the staff, and ensuring that all hotel linen and uniforms are properly washed, dried, folded and stored. Reported on daily linen counts and inspected the linen on a regular basis ensuring the highest quality of product. Did trouble shooting the potential problems when necessary.

Feb. 1982~1983 Laundry Manager, Skyline Hotel Toronto-Canada
Supervised daily Laundry shift operations and ensure compliance with all policies, standards and procedures as follows: Performed hourly job functions as necessary. Ensured stock of linen pars. Analyzed all discards of stained and torn linen. Determined items that can be salvaged. Maintained records of discarded linen. Ensured safe use of machinery by posting operating instructions and hazards and conducting periodic training and testing of emergency procedures with all operators. Effectively evaluated and implemented new techniques, supplies and equipment. Ordered cleaning supplies and uniforms within budget. Ensured all associates have proper supplies, equipment and uniforms. Worked effectively with the Engineering department on Laundry equipment maintenance needs. Ensured that the Engineering Department maintains sufficient parts inventory to keep machines running smoothly and safely and provides quick correction when problems arise. Ensured staff aware of energy conservation efforts and monitors compliance with procedures.

Jan. 1980~1982 Assistant Laundry Manager, Skyline Hotel Toronto
Maintained standard of cleanliness of working areas and ensured all laundry equipment is in a good working condition. Inspected the quality of all output from the laundry daily: staff uniforms, house linen, guest laundry and dry cleaning. Attended to guest complaints, requests and inquiries in an efficient manner.

Interests: Music, Reading, American Football, Internet & Traveling.

Thank you for your attention to these materials. I certainly look forward to exploring this further.
Very truly yours,