Lowongan Kerja ASYX Service and QA Lead Vacancy Serpong

Lowongan ASYX Service and QA Lead Vacancy Serpong

As a service and QA lead, you will directly supervise the service and QA organization. You are responsible that customer service is provided according to service level agreements. You will ensure that proper escalation procedures are in place to 2nd level support and are overseeing the resolution and closure of issues. You will oversee the implementation of changes from a functional point of view; ensure that the changes are properly specified, are implemented according to specification and QA standards and are introduced into the production environment under proper guidance. You will propose improvements to the internal process and systems. You will directly report to Director Technology and Operations.

Responsibilities
- Ensure customer service provisioning according to service level agreement
- Ensure effective escalation procedures to 2nd level support and oversee resolution and closure of issues
- Oversee change implementation from a functional point of view
- Propose changes and improvements to internal process and systems
Requirements
- You have at least 2 years proven experience in leading a customer service team
- You have experience in structured software development projects
- You possess good English speaking and – writing skills
- You are a no-nonsense, hard-working, “get-on-with-the-job” type of person