Call center Agent will be responsible to answer all incoming call from client user, record all complaints related to the application and provide first level support to resolve the issue. Escalate the un-solved case to Application support team for further action.
Key responsibilities will include:
• Answering call from client user
• Record / Log all incoming call
• Provide 1st level support to client user
• Escalate case to Application Support team for further action
• Ensure all call responded and resolved within SLA
• Submit daily call center activity report
Qualification for a call center agent
• Male or female maximum age 30
• Minimum qualification D III (Diploma) IT related
• Have a good and pleasant communicate skill
• Good Common English speaking
• Ready to work in 3 rotating shift
• Ability to operate computer
• Highly discipline and client satisfaction oriented personality
• Independent and pro-active in problem solving
• Experienced in similar position will be an added advantages
Interested candidates that meets above criteria, please submit full CV with recent photo and expected salary to mega.sary@vaia. co.id
N.B. Please mention www.JakJobs.com in your application letter.
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