CUSTOMER SUPPORT Position at Ericsson

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CUSTOMER SUPPORT

SUPPORT ENGINEER - MSS (CODE: SE – MSS); UTRAN (CODE: SE – UTRAN); VAS/IN (CODE: SE – VAS/IN)
Support engineer responsible in handling customer complaints and service requests from customers, provide pro-active support, participates in product/system introduction and roll-outs and maintain good relationship with customers. He/she shall provide the contracted customer support services according to established processes like CSR Handling and Network Configuration Management.

The ideal candidates are one who willing to work outside normal office hour and solid background in following details:
* Support Engineer – MSS: excellent competence on troubleshooting in MGw and MSC Server (3G Core Nodes), Core Network Analysis, and all call flows.
* Support Engineer – UTRAN: excellent competence on troubleshooting in RNC, RXI, and Node B (3G RAN nodes), Access Network analysis.
* Support Engineer – VAS/IN: excellent competence on troubleshooting in SCP, SDP and surrounding IN nodes, Intelligent Network analysis and prepaid call flow.

Basic Requirements :
University degree qualification ( Telecommunication , Electrical / Electronics Engineering, Computer Science, IT or equivalent
Preferred years of experience in related field :
Minimum 10 years for Managed Services Head of Network Operation
Minimum 7 years for Project Manager, Manager
Minimum 5 years for Team Leader, Senior Engineer, Solution Architect, HR Analyst, Competence Development Specialist.
Minimum 3 years for Engineer, Solutions Integrator
Literate in IS / IT
Fluent in English ( oral / written ), additional languages would be an advantage
Sharp analytical thinking and problem solving skills
Proactive, initiative, open to continuous change and varying degree of responsibility
Communicative, cooperative, customer oriented

Please send your application with updated CV and recent photograph not later than 2 weeks from this advertisement to :

( indicate position code in the email subject )
Job.vacany@ericsson.com

For more information, please visit :
www.ericsson.com/id
Only short listed candidates will be notified

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